This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - North
- Hotels
- Rochester, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2814 43rd St. NW, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Came to check in very tired from the day and was greeted by a very friendly desk associate. She immediately made me feel welcome and changed my day. The hotel was clean and comfortable. Thank you!
Business response:
Dave, thank you for the feedback about your stay at Extended Stay America. We are glad you loved our well-kept property and friendly front desk staff mentioned. Nothing is more important than your satisfaction, so we are delighted you gave us a lovely review. Thank you again, and we hope to welcome you and your son back soon for another exceptional stay. Sincerely, Hotel Management
With a group of people sitting around cars in the back of the parking lot, it felt like a seedy motel, that the cops were about to show up and the cruise for felons. There were a few maintenance items that needed some attention, but overall the room was nice. It seemed strange to me that as I was checking out extremely early in the morning, that there would be people hanging out in the laundry area, surfing the web on their phones, but not doing laundry, just hanging around. Like Vegas, only not.
Business response:
Thank you for your recent review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests. Our Security team is reliable and well trained, and we also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We are very sorry for the difficulties during your stay andhope to see you again soon. Sincerely, Hotel Management
No continental breakfast, coming into the lobby had dirty windows, and the counter was dirty. The morning clerk looked like he just rolled out of bed and had slept in his clothes. Poor management.
Business response:
Thank you for staying at our hotel. We are sorry for the problems you encountered and regret the inconvenience caused. Please be assured, your feedback has been shared with the housekeeping and front desk team to be more diligent in their work so that our future guests do not encounter a similar problem. We hope to have another opportunity of welcoming you back in the future for a much better experience. Sincerely, Hotel Management
Staff was really friendly, property itself was really clean. Our room was clean in appearance, but as soon as you openes the door the stench of curry was so strong we could hardly breathe. We know the whole hotel wasnt like this, our room just happened to be the one where someone stayed and cooked a lot of spices. They apologized and offered to refund us if we found a new hotel. Which, we couldn't, everywhere was booked. We brought in our own air purifiers from home, as well as tried to get the smell out with vinegar, it hel... read more
Business response:
Thank you for sharing your experience at our hotel. We are pleased to know you liked our associates, but we are sorry for the odor issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Ma... read more
Rooms. It needs updating The dish network on tv kept going out
Business response:
Janice, thank you for being our guest. We are sorry our hotel did not meet your expectations and regret the maintenance issue you encountered. We have already shared the specifics with our engineering staff so they can make the necessary repairs. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management
The staff was Friendly. The room was clean and nice. I would stay again in the future.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was nice and clean. Plus they let me check in earlier when I needed and it was very nice of them! I will come back and stay there again.☺️
Business response:
Thank you so much for your kind review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel, especially clean accommodations and early check-in. It was a pleasure hosting you, and we look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - North
How is Extended Stay America - Rochester - North rated?
Extended Stay America - Rochester - North has a 4.2 star rating with 841 reviews.
When is Extended Stay America - Rochester - North open?
Extended Stay America - Rochester - North is open now. It will close tomorrow at 12:00 a.m.