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Extended Stay America - Rochester - North
- Hotels
- Rochester, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2814 43rd St. NW, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff needs to be better trained; check in was extremely difficult.
Business response:
Thank you for your review of your recent stay. We are sorry for the difficulties you experienced at check-in and the inconvenience it caused. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Low cost comfortable rooms...what more can you ask?
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your comfortbale accommodations and were happy with our affordable rates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The room was dusty everywhere. There was not even a plastic cup in the room.
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness issues you encountered in your room. Your feedback has been shared with the housekeeping team to be more diligent in their efforts so that our future guests’ do not experience a similar issue. We are also sorry our kitchenware policy was not explained to you upon arrival. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your s... read more
The breakfast was marginal and nowhere to sit. The recliner did not work.
Business response:
Thank you for staying at our hotel. Although from the rating it seems overall you had a pleasant visit, we are sorry we missed meeting some of your expectations. We have shared your feedback with the appropriate team so that we can improve our service and facilities going ahead. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Overall I would say you get more than you pay for at this hotel. Reasonable prices, it was quiet and clean.
Business response:
Thank you for staying at our hotel. We are glad to know you liked our well-kept property and found us to be a good value. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Fairly close to Mayo. Breakfast is granola bars, muffins, or oatmeal - which is great if you are trying to carboload. The rooms look like leftovers from the early 90s, fridges starting to rust, old school heating element for a stove, horrendous fluorescent lighting, etc. It gets the job done, but know what you're getting into
Business response:
Thank you for being our guest. We are delighted to read you took advantage of our grab-and-go breakfast offerings and liked our location. However, we are sorry your suite fell short of expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We do hope to see you again when you return to the area. Sincerely, Hotel Management
Night staff went above and beyond! Very friendly and helpful!
Business response:
Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - North
How is Extended Stay America - Rochester - North rated?
Extended Stay America - Rochester - North has a 4.2 star rating with 841 reviews.
When is Extended Stay America - Rochester - North open?
Extended Stay America - Rochester - North is open now. It will close tomorrow at 12:00 a.m.