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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly and building need upgrades. Our room had an odor.
Business response:
Dear Barbara, Thank you for your feedback. We appreciate your kind words about our friendly staff. However, we apologize for the odor in your room and any inconvenience caused. Ensuring a comfortable and pleasant stay is important to us, and we are addressing this issue with our housekeeping team to ensure improvements. Your comments about upgrades are noted, and we are continuously working to enhance our facilities. We appreciate your understanding and hope to welcome you back to Extended Stay America for a more satisfactor... read more
Whoop Whoop Sweet
There was nothing special about it, but it was clean was accommodating for the one night we needed it. Definitely wouldn’t book for a longer stay. Room had a unpleasant odor.
Business response:
Dear DeJah, Thank you for your feedback. We appreciate your comments about our cleanliness and accommodation for your short stay. We apologize for the unpleasant odor you experienced and assure you that we are addressing this issue. Guest comfort is our priority, and we strive to provide a positive experience for all our guests. Your input helps us improve, and we hope to welcome you back for a more satisfactory stay in the future.Sincerely,Hotel Management
Needs to be cleaner. As soon as I walked into the vestibule, it had a funky smell, the carpet on 3rd floor dirty, and carpet and fridge door in room 311 was dirty along with the old ugly curtains. I paid $128 and it was not worth it. I paid LaQuinta $78 with tax and it was much cleaner. I traveled for buisness.
Business response:
Dear Drini, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will give us another opportunity to make things right and provide you with the seamless experience you d... read more
Very clean place & nice staff
Business response:
Dear Theresa, Thank you for your positive feedback! We're delighted to hear that you found our hotel very clean and our staff nice. Providing a pleasant and welcoming environment is our top priority, and we're thrilled that we could meet your expectations. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing Extended Stay America.Sincerely,Hotel Management
Everyone was so nice. The rooms were very clean. I will definitely visit there again
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.8 star rating with 1,643 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.