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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In town for work Pros: Quiet hotel. Friendly staff. Clean room. Cons: No dishes in room. Only roll of tissue was already on roll.
The staff went above and beyond during my stay! everything I asked for was provided and even made a room change for me... not that anything was wrong with my room, just wanted to make a change for a different night. Thank you to all!
Business response:
Thank you so much for sharing your experience with us. I am thrilled to read that our staff provided you with exceptional customer service! I’m so pleased that we were able to provide you with a home away from home experience. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
re-kindle What going on with drinking cups in this hotel. Do you have to request them? This is the second stay and I have to request cups for the room. Otherwise we had a nice stay.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that we failed to communicate our dishware policy. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. I will make sure we are clearly communicating our amenities during guest arrivals. Still, I am glad you had a positive stay overall. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Budget friendly hotel. I stayed for two nights on business and was pleasantly surprised by the staff. After checking in, I went to my room and about 10 minutes later the front desk lady called to make sure everything was in good working condition. I thought that was very considerate of her, seeing as I have stayed at 5 star hotels without getting that phone call. It could have been a bit cleaner around the edges so-to-speak, but when staying at a budget-friendly facility, you expect that the tops of the curtains may be a bit... read more
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the cleanliness issues you experienced. Still, I am glad to read that you had a positive stay overall and enjoyed our friendly and accommodating customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Awesome relaxing Night Staff was friendly!
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Business trip and this hotel was close to the job. Comfortable, clean and close to work, that's what I look for when I travel.
Business response:
Thank you for posting a review of our property. I'm so pleased to read that we were able to accommodate your needs with a comfortable experience in a convenient location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.9 star rating with 1,669 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.