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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I appreciate the staff members and the hotel if my assumption is correct that this property helps house the unhoused for period of times. I just didn’t realize the people in the room next door would be making so much noise in the middle of the night.
Business response:
Dear mayela, Thank you for providing your feedback. Please accept our apologies for the disturbances you experienced from nearby guests. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Your feedback is valuable to us as we continue to make improvements for the comfort of our guests. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management
Staff was polite and friendly
This room was fine for a quick stay, but it could have been cleaner. I found a lot of hair in the bed (both human and pet hair) upon arrival - on the pillows, in the sheets, and under the mattress. Counters were also dirty in the bathroom. Otherwise staff were kind and helpful.
Business response:
Dear Sarah, Our team is grateful that you chose to stay with us and enjoyed the considerate hospitality of our staff. However, we regret that we could not provide you with the flawless experience you deserve, and we sincerely apologize. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 3.3 star rating with 2,770 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.