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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worn down and low staffed. Check in took awhile. Only 1 worker and system seemed slow. You need to take your own towels down to reception to swap out because they are low staffed. Employee stated that is how they keep rates low but you can get a better hotel for similar price. Phone in room did not work. Floor seemed sticky. Kitchen in room was dated and whole room looked worn down.
Business response:
Arturo, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the concerns you outlined and make sure the problems are resolved immediately. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The service was good the people were friendly the room was a wreck the sink came out of the hall the microwave was dirty there was food left in the fridge raider it just looked run down and not very well-kept but again the people were great
Business response:
Thank you for your detailed review. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Man... read more
Would not stay here again. Nice front desk staff. The carpet is dirty and rooms outdated. Very noisy- next to the freeway. Very sketchy people around.
Scary Very sketchy looking hotel. Not a hotel where you plan to stay for one night. Musky smell from the stove and the fridge. Halls were dirty and straight out of a scary movie.
Business response:
Linda, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We are committed to making sure that we do not repeat what you experienced. Thank you again for your candid feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,413 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.