Extended Stay America - Sacramento - Roseville

Business response:

Matthew, it is a pleasure to read your fantastic review of the Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Janet, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Stephen, we appreciate you taking the time to leave your rating and are happy you liked various aspects of your stay. However, we are sorry if we were not at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Bre, Thank you for your review we are always striving to do better and make our guest experience great! Glad you felt cozy at our hotel and your stay was a happy one! 

Business response:

Laura, thank you for your terrific review of Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the good work. We hope you will choose us again on your next visit to the city. Sincerely, Hotel Management 

Business response:

Dear guest, all of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad you liked our convenient location and that you were pleased with the exceptional service from our staff. However, we regret your disappointment with our grab-and-go breakfast. We value your feedback and hope you will consider a second visit on your next trip this way. Sincerely, Hotel Management 

Business response:

Neil, thank you for choosing to stay with us. We are sorry our staff was not responsive to your request and the inconvenience you had due to it. Please be assured that we have shared your feedback with the appropriate team to be more diligent going forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

It was disappointing to read you didn’t have an excellent stay with us. We offer our apologies for the housekeeping issue you encountered in your room. Your feedback regarding is discussed with the team to take corrective action and ensure we deliver clean accommodations moving forward. Please consider staying again with us, as we would love the opportunity to make it up to you. Sincerely, Hotel Management