Extended Stay America - Sacramento - South Natomas

Business response:

Dear Rosalinda, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Management 

Business response:

Dear Rey, We are delighted to hear that you had a lovely experience during your stay at Extended Stay America. We take pride in catering to our guests' needs and ensuring that every little detail is taken care of to enhance their overall experience. It brings us immense pleasure to know that you felt comfortable and at home during your visit. Thank you for choosing us as your preferred accommodation, and we hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Rey, We are pleased you had an energizing and fulfilling stay at Extended Stay America and that our attention to detail helped elevate your visit. It is lovely to know that we will be your home every time you visit the city. Thank you for the generous review.Sincerely,Hotel Management 

Business response:

Dear Vertrail, Thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management