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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smoky smell in the bathroom that has affected my sleep.
Business response:
Dear Tzishing, Thank you for being our guest and for taking the time to share your feedback. Please accept our apologies for the disruption to your sleep caused by the lingering smell of smoke in the bathroom. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. We have shared your feedback with our team to prevent such situations. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a m... read more
Stayed for a week here. Staff was fairly nice, the manager seemed to have selected the cleanest room for us from what it appeared. From what we read about the place, we took pictures prior to settling in. Bed was made, but there were stains on the carpet, found a few roaches, an old toothbrush in the bedside table, pink stuff splattered on the side of the bedside table hidden with a dusty lazy boy, but for what we paid it wasn’t so bad. Mostly was worried of someone trying to break in through the door because it didn’t close... read more
Business response:
Dear Jasmine, Thank you for being our guest and for taking the time to share your feedback. Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-impr... read more
Okay The people working the front desk were awesome (dealing with a tough day with a smile on their faces) The room was nice and spacious but a bit worn. Description says it includes breakfast; it basically amounted to coffee and packaged muffins, granola bars and instant oatmeal. If you’re expecting a waffle maker and an assortment of eggs and or sausage etc., (like other similarly priced hotels, you’ll want to look elsewhere.
Business response:
Dear Willard, Thank you for being our guest. We appreciate your comments about how much you enjoyed our spacious rooms and excellent hospitality. However, we apologize for any inconvenience you may have faced during breakfast. Your feedback is valuable to us, and we assure you that we will take steps to improve the quality of our breakfast service. We believe our guests deserve the best possible start to their day and are committed to making that happen. We appreciate your suggestions and assure you that we will continue to ... read more
Dirty floor and sink and bathroom smelled like weed the whole stay but overall okay
Business response:
Dear LaMonte, Thank you for reviewing our hotel. We are happy your overall experience was pleasant. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management
There was rust in the bathtub from chipped areas around the bath drain. Plus the room heavily smelled of cigarettes
Business response:
Dear Chris, Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced during your stay. The condition of the bathtub is certainly not up to our usual standards, and we will address this issue with our maintenance team immediately. As for the smell of cigarettes in your room, we are truly sorry. We understand how this can affect the comfort of your stay. We have strict non-smoking policies in place and will investigate this matter thoroughly to ensure it does not happen... read more
Friendly and lovely front desk staff. Room was not in the best of shape. Cleanliness was not good
Business response:
Dear Damian, Thank you for sharing your review. We appreciate your kind words about our front desk staff. However, we are sorry to hear that the room was not in the best shape and that the cleanliness was not up to par. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Please be assured that we will address these issues with our housekeeping team to ensure that our rooms are in excellent condition and meet the highest standards of ... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 4.3 star rating with 1,377 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.