Extended Stay America - Sacramento - Vacaville

Business response:

Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your overnight stay. We are happy to know you had an overall pleasant stay with us. However, we are sorry you were disappointed with our grab-and-go breakfast choices. On behalf of everyone here, we invite you to revisit us so we can provide you with an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay with us. We regret the inconvenience you had at the time of check-in; moreover, we are sorry for the housekeeping service you experienced in your room. We have shared your feedback with the appropriate team to be more diligent with their efforts going forward. On a positive note, we are pleased you were happy with our courteous associates. We hope to have a second chance to provide you with the stay you deserve soon. Sincerely, Hotel Management 

Business response:

We are glad to learn you had an overall nice time with us. However, we are sorry for the odor you experienced. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your otherwise pleasant experience. We will follow up on your concern to ensure we are well poised to serve you better. Please come back and allow us an opportunity to make your next stay worthwhile. Sincerely, Hotel Management 

Business response:

Thank you for recommending Extended Stay America to future travelers. We are pleased to know how happy you were with our staff and service. It was a pleasure to have you stay with us, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

David, we are happy to know you had an overall great stay and appreciate your perfect rating. However, we are sorry about the charges and hope it has all been rectified. It would be our pleasure to host you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

David, thank you for your stay and your feedback. We are happy you were pleased with most of our services, but we regret your visit was not perfect. Please be assured; we will address the concerns you mentioned with the appropriate teams to ensure we are consistently following policies and procedures. We appreciate your feedback pinpointing the areas we need to address.We hope you will give us a second chance for an improved stay the next time you are in the area. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management