Extended Stay America - Sacramento - Vacaville

Business response:

Dear Daniel, Thank you for staying with us at Extended Stay America. We are thrilled to receive your kind review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. We are also glad that you loved our location. It would be an honor to host you again when you return to Vacaville.Sincerely,Hotel Management 

Business response:

Dear Joseph, Thank you for taking the time to share your comments. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management 

Business response:

Dear Leslie, Thank you for being our recent guest and sharing your experience. We apologize for the issues you experienced during this stay. On rare occasions, we have guests who do not adhere to the property rules concerning noise; and we are genuinely sorry that this has impacted your stay. Please know that in the future, when made aware of these situations, our staff is trained to reason with our guests and resolve such issues. We hope you will give us a chance to serve you better in the future. Sincerely,Hotel Management 

Business response:

Dear Erica, Thank you for staying with us and writing such a complimentary review. We are glad you chose us to be your temporary home during such a time, and we are relieved we met your expectations. We are delighted you made the most of our fully equipped kitchenette and loved our clean suite. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit, and we're glad our staff could make that happen for you. Thank you again for all of your great feedback. It was a pleasure having you as ... read more