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Extended Stay America - Sacramento - Vacaville
- Hotels
- Vacaville, CA
About this business
Location details
799 Orange Dr., Vacaville, CA, 95687, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property has a homeless incampment in the front. There were cockroaches climbing up the wall. No one cleans up after their pets, there was poop everywhere. I left after one night, and I don't care that I won't get a refund. It was so gross.
Smelled horrible. Although the staff was professional, the rooms were disgusting and people were extremely loud and smoking like crazy out front. I had to switch out my room it was so gross
I woke up to a roach in my bed.
Business response:
Dear Curtis, We're sorry for the experience you had. Discovering a pest in your room is completely unacceptable, and we understand how upsetting that must have been. We will ensure our team is made aware of this so we can take steps to inspect and treat the area thoroughly. We appreciate you bringing this to our attention, and we're committed to addressing it swiftly. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Horrible horrible... you pay for extended stay, i had my groceries, but they had absolutely NO DISHWARE...TV the people were blue, NO maintenance, and ONLY ONE housekeeping... REALLY!! I checked out the same day N you all refuse to give me a refund for staying only 15 mins. NEVER AGAIN..HORRIBLE
Business response:
Dear John, Thank you for commenting on your recent experience at our property. Our objective is to ensure that all guests are well-informed about our hotel and amenities. We apologize for any potential miscommunication on our part. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest’s suite. Additionally, our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to off... read more
Property did not exactly match the description. The rooms were dark and gloomy, seems hallways were half lit. The shower head restricted the water flow to a mist. On our third night there was a service person at the front desk asking for identification and re-registration for our room as she stated “per policy” but once we asked to speak to her manager she went back to actually helping us. Of the three room keys we had only one worked by the last day of our stay. Definitely never staying at this location ever again and recom... read more
Business response:
Dear Steven, Thank you for your detailed feedback. We’re sorry to learn that we did not meet your expectations and regret the discomfort you experienced during your stay. Your comments have been shared with our team, and we appreciate you bringing these issues to our attention. While we’re glad to know some team members made a positive impression, we understand that isolated moments of good service are not enough to outweigh the overall experience. We will utilize your experience to guide necessary improvements moving forwar... read more
Got Key card went to room it didnt work went back to lobby Hotel Associate came up with me card work entered room floor was dirty Look like someone was just in there bathroom tub dirty and bathroom sink Clogged not likely going back there again.
Business response:
Dear Raemond, Thank you for your feedback. We’re sorry your arrival experience was less than smooth and that the condition of the room did not meet expectations. Your concerns about cleanliness and maintenance will be addressed with the appropriate teams. We appreciate you bringing this to our attention and hope for the opportunity to offer a better stay in the future. Sincerely, Hotel Management
Loud Rowdy Hotel inside & out the entire Night stay, Horrible Smelling room,unclean Room and Bathroom
Business response:
Dear Ben, Thank you for your feedback. We regret that your experience was disrupted by noise and that the condition of your room and bathroom did not meet our standards. A restful and clean environment is something every guest should expect, and we apologize that we did not meet that expectation. Your comments have been noted for immediate review, and we appreciate you bringing this to our attention. Sincerely Hotel Management
It was a little bit more on the ghetto side and shower barely worked
Business response:
Dear Austin, Thank you for your feedback. We apologize that the condition of the property and the shower did not meet your expectations. Your comments will be reviewed with our team so we can address these concerns and improve both functionality and overall guest experience. We appreciate you giving us a try and hope to provide a more comfortable visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Vacaville
How is Extended Stay America - Sacramento - Vacaville rated?
Extended Stay America - Sacramento - Vacaville has a 3.4 star rating with 1,287 reviews.
When is Extended Stay America - Sacramento - Vacaville open?
Extended Stay America - Sacramento - Vacaville is open now. It will close tomorrow at 12:00 a.m.