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Extended Stay America - Sacramento - Vacaville
- Hotels
- Vacaville, CA
About this business
Location details
799 Orange Dr., Vacaville, CA, 95687, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had 2 rooms one was okay and the other was horrible. Everything has changed since the last time we were here. Breakfast is not good anymore. Everything is different now
Business response:
Dear Dollie, Thank you for your feedback. We’re glad that one of the rooms met your expectations, but we’re sorry that the other fell short and that your overall experience didn’t match what you had previously enjoyed. Your comments will be shared with the team to help guide improvements. We appreciate your loyalty and look forward to the opportunity to provide a more consistent and satisfying stay in the future. Sincerely, Hotel Management
Unfortunately, I don’t usually like to provide negative feedback. 1st when arriving to the hotel I was told “Just a reminder the elevator is out of service” well I was never informed in the 1st place that the elevator was working when making my reservation. The property does accommodate guest with pets which I’m not opposed to. However, the walkways outside of the facility had animal feces that apparently had been there for a while. Inside of the property could’ve been cleaner. Don’t make reservations at this hotel thinking ... read more
Business response:
Dear Guest, Thank you for sharing your experience. We’re sorry your stay didn’t meet your expectations, and we appreciate your thoughtful feedback. Cleanliness, both inside and around the property, is something we take seriously, and your comments will help us address these concerns. We understand your disappointment regarding the limited breakfast and the inconvenience of having to retrieve towels yourself. Your insights help us improve, and we hope you’ll consider giving us another opportunity to better serve you in the fu... read more
The elevator was broken for over two weeks. There were cockroaches in the rooms. Staff was not helpful
Business response:
Dear Guest, Thank you for your feedback. We’re sorry for the extended elevator outage and the pest issues you encountered. It’s also disappointing to know our service did not meet your expectations. Your concerns will be shared with our relevant team for immediate attention and improvement. We hope you’ll consider giving us another opportunity in the future. Our team is committed to making necessary improvements and providing a better experience moving forward. Sincerely, Hotel Management
Hot ass mess The room was nasty it was holes in the curtains and stains on the sheets.. and a lot of people on crack loud in the hallways.. kids crying all night long people outside sleep on car they let anyone stay there a hot ass mess..
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the condition of the room and the disturbances you encountered during your stay. This is not the experience we aim to provide. We take your concerns seriously and will address the cleanliness and safety issues you mentioned to ensure a better experience for future guests. Sincerely, Hotel Management
No good
Business response:
Dear Guest, Thank you for posting your review. We regret that we did not give you an exceptional experience during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us and will be reviewed with our team to ensure we’re doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
Dishes were dirty. Air conditioning don’t work. People doing drugs in the stairwell. Just horrible
Business response:
Dear Guest, We are truly sorry to hear about your experience. Cleanliness, comfort, and safety are top priorities, and learning that we fell short during your stay is concerning. We take the cleanliness and maintenance matters seriously and address them with our team. Additionally, we do not encourage illegal activity in and around our hotel. Your feedback helps us improve, and we appreciate you bringing these issues to our attention. We hope you'll consider giving us another chance to provide a much better experience in the... read more
Needs work, faucets sprayed water all over & sticky stuff on counter. No dishes or utensils, guess you have to rent those.
Business response:
Dear Guest, We apologize for the issues you encountered during your stay. We understand how important it is to have functioning amenities and a clean environment, and we will address the concerns regarding the faucets and sticky surfaces. We also appreciate your feedback about the kitchen utensils and will look into improving our service in that area. We hope to have the opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
This was a horrible hotel. The people in the room next to me were loud all night and the staff did nothing to resolve issue, There were flees in the room and the bed was hard. I would not recommend this hotel,
Business response:
Dear Marisa, The situation you described regarding the cleanliness and noise disturbances you experienced is very disappointing to hear. We are very sorry you were not able to have a quiet and relaxing stay. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to resolve such issues. Please know that for a future visit, our front desk is always available to help make the most of your stay.Thank you for your feedback. We hope this did not overshadow your overall stay and ... read more
Frequently asked questions about Extended Stay America - Sacramento - Vacaville
How is Extended Stay America - Sacramento - Vacaville rated?
Extended Stay America - Sacramento - Vacaville has a 3.4 star rating with 1,287 reviews.
When is Extended Stay America - Sacramento - Vacaville open?
Extended Stay America - Sacramento - Vacaville is open now. It will close tomorrow at 12:00 a.m.