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Extended Stay America - Sacramento - Vacaville
- Hotels
- Vacaville, CA
About this business
Location details
799 Orange Dr., Vacaville, CA, 95687, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Someone else staying there told us they had many cockroaches in their room. The room smelt and the counter tops/ fridge were stained and gross
Business response:
Dear Leah, Thank you for taking the time to share your valuable feedback. We are dedicated to making sure all our guests feel comfortable, and our facilities are clean. However, we're sorry if we didn't meet your expectations and apologize for any inconvenience. To keep our promise of always meeting or exceeding your expectations, we are taking steps to address this through our housekeeping department. Also, our hotel receives routine pest control services from our provider. However, we will make sure to address this with th... read more
Great, if you are an entomologist... Unfortunately they had cockroaches in the rooms. Ended our stay early. Front desk were helpful and refunded the remaining days.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. Thank you for bringing this matter to our attention, and we eagerly anticipate the opportunity to welcome you back for a more pl... read more
Not a good place to stay The room smelled and the things were rusting. Pillows were so hard and deflated and uncomfortable bed. The shower water was cold and hard to shower. Freezing water.
Business response:
Dear NYREE, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. Also, we understand how vital a refreshing shower is, and we apologize for any frustration caused. Our maintenance team will work on resolving this matter. We are... read more
Needs better management and accountability
Business response:
Dear Dylan, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
Unexpected and not advertised clearly Hotel did not have key cards available to guests, so the front desk person had to walk each guest to their room and let them in with the master key. There was no warning about this when we first booked and they told us it was going on for about a month and a half now. Kitchen counter had stains that would not come off and there was also broken glass in part of the parking lot. Saw they offered breakfast but it doesn’t show on the booking until you get to another section that it’s a grab-... read more
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
No keys to your room. Had to get someone to open the room door every time you came back to the room. The continental breakfast that was on your sight, was no where to be found. I asked for the breakfast and I was pointing to a coffee pot that had no cups. Had to make my own ice, no ice machine. Will never stay at an Extended Stay again. Just a horrible experience.
Business response:
Dear Dennis, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns, prevent future occurrences, and improve the overall quality of our services. We appreciate the opportunity... read more
The worse customer service We booked for two night for Thursday and Friday. Because of the heavy traffic plus rain, we arrive there at 2:30 am. I know we are late to check in but we already book and we are telling the guy from lobby we are late because of the traffic but the guy from the lobby said he can’t let us check in because of we are late! How ever we explain or call the Hotel.com customer service, they didn’t let us check in and telling again and again to come back when the sun rise… whoosh! We has our baby in the ca... read more
Business response:
Dear Su, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
the heater didnt work
Business response:
Dear Jacqulyn, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. We would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
The place was horrible. It was very dirty, the smell was terrible, the counters had cigerette burns on them, stains in the carpet, the bed was very unconfortable.
Business response:
Dear Sherry, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing clean and well-maintained suites, and we are very sorry that did not happen when you were here. Moreover, we apologize for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address your issues with the c... read more
Frequently asked questions about Extended Stay America - Sacramento - Vacaville
How is Extended Stay America - Sacramento - Vacaville rated?
Extended Stay America - Sacramento - Vacaville has a 3.4 star rating with 1,288 reviews.
When is Extended Stay America - Sacramento - Vacaville open?
Extended Stay America - Sacramento - Vacaville is open now. It will close tomorrow at 12:00 a.m.