Extended Stay America - Salt Lake City - Sandy

Business response:

Dear Jamey, Thank you for your feedback. We're pleased to hear you enjoyed the convenience of our location, with walkable dining and shopping options nearby. It’s also wonderful to know you felt safe during your stay, as providing a secure and comfortable environment is very important to us. We’re glad our surroundings added to the quality of your visit, and we hope the rest of your experience met your expectations as well. If there’s anything we can improve, we’d love to hear your thoughts. We truly appreciate your stay at ... read more

Business response:

Dear Brian, Thank you for taking a moment to share your appreciation. We’re truly glad to hear that your experience met expectations and that you felt satisfied enough to let us know. Whether it was our service, location, room quality, or overall comfort, we’re happy we could contribute positively to your stay. It is always our aim to ensure each guest feels welcomed and valued. Your acknowledgment means a great deal to our team. We hope to have the opportunity to serve you again at Extended Stay America in the near future. ... read more

Business response:

Dear Guest, Thank you for sharing your positive experience at Extended Stay America. We are delighted to hear that you had a very nice stay and enjoyed restful nights during your two-night visit. It’s wonderful to know that our convenient location near many dining options added to your comfort and satisfaction. Our team works hard to provide a welcoming and pleasant environment for all our guests, and your kind words motivate us to keep up the good work. We truly appreciate your feedback and look forward to welcoming you bac... read more

Business response:

Dear Guest, We apologize that three lights in your room were not functioning properly during your stay. This does not meet our standards, and we appreciate you bringing it to our attention. Our maintenance team has been notified to inspect and resolve the issue promptly to ensure a more comfortable experience for future guests. We value your input as it helps us improve, and we hope to have the opportunity to serve you better next time. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the cleanliness and room conditions you encountered. Your feedback regarding the property's cleanliness and the room quality is incredibly important to us, and we will be addressing these issues immediately with our housekeeping team to ensure a higher standard moving forward. We want to provide all of our guests, including those traveling with pets, with a comfortable and pleasant stay. We hope you will consider staying with us again in the future.Sincerely,Hotel Management