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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Three lights did not work.
Business response:
Dear Guest, We apologize that three lights in your room were not functioning properly during your stay. This does not meet our standards, and we appreciate you bringing it to our attention. Our maintenance team has been notified to inspect and resolve the issue promptly to ensure a more comfortable experience for future guests. We value your input as it helps us improve, and we hope to have the opportunity to serve you better next time. Sincerely, Hotel Management
The staff was amazing but the property was dirty and the room was mediocre at best. If I wasn’t so tired and didn’t have a dog I wouldn’t have stayed there…
Business response:
Dear Guest, We sincerely apologize for the cleanliness and room conditions you encountered. Your feedback regarding the property's cleanliness and the room quality is incredibly important to us, and we will be addressing these issues immediately with our housekeeping team to ensure a higher standard moving forward. We want to provide all of our guests, including those traveling with pets, with a comfortable and pleasant stay. We hope you will consider staying with us again in the future.Sincerely,Hotel Management
Great stay It was great other than you can’t use the doors on the end of the hall to exit or enter. But I managed.
Clean & comfortable It was clean & comfortable. Surprised by the price it wasn't a bit more updated as far as the kitchen went.
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that you found the hotel clean and comfortable. We appreciate your comments regarding the kitchen, and we’re always looking for ways to improve our amenities. Your feedback is valuable, and we’ll take it into consideration for future updates. We’re happy to know you had a positive experience overall at Extended Stay America, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
The front entrance is dirt and dusty. The fact you have to buy 2 separate packages for kitchen appliances and utensils. There’s hardly anyone in the front desk. The room is ok.
Business response:
Dear Guest, Thank you for sharing your thoughts about your recent stay with us. We apologize for any inconvenience caused during your time with us. A clean and welcoming reception always positively impacts the person who enters our door. To keep this, we will increase the cleaning frequency at the entrance. Our front desk team is always here to help you, but we regret if they missed doing this as in your case, and we will discuss not repeating this. To ensure the cleanliness of our dishes, we keep them at the front desk and ... read more
It is close to family and sites we visit together.
Business response:
Dear Guest, Thank you for staying at Extended Stay America during your recent trip. We are delighted you had an enjoyable, comfortable stay, and our location is close to your family and the sites you wished to visit during your holiday. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management
The check in was extremely quick.
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,076 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.