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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was amazing and helped us with everything we needed. The biggest problem was that the internet was unreliable.
Business response:
Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We will share your concerns regarding the internet connectivity with our maintenance team for review and action. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
my night at extended stay My stay was nnot to good the bed was uncomfortable the sheets felt like sand paper i had to get another blanket and sleep between the blankets it was loud people yelling in the hallways slamming doors when i reported it they just said thank you for letting us know the employees were nice but i wouldnt pay to stay there again
Business response:
April, thank you for your review. We apologize you found the bed uncomfortable. Your feedback regarding the bed will be shared with the appropriate team so that steps can be taken to improve our future guest experience. Also, we are sorry for the noise issues you experienced from other guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. We hope you will return for the perfect stay ... read more
Front desk staff were so incredibly nice. They were so warm and welcoming. They made sure I knew what was around for food and such. 5 stars for the front desk staff. The property overall though was a big let down. 2 stars. The room smelled funky, the heater was so loud consistent sleep was hard to achieve, the floor in the room was squeaky and so was the floor above the room. The walls are paper thin. Thankful for a place to sleep but won’t be coming back here again. The good is I definitely felt safe, it’s a great location,... read more
Business response:
Thank you for your review. We are glad you loved our front desk associates and that you enjoyed our location. However, we are sorry for not meeting your expectations with regard to the condition of our hotel. Your feedback has been shared with our housekeeping and maintenance associates to improve our future guests’ experiences. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Fine, comfortable enough Loud building, probably just Bc it’s a little old. The heater was not on in the room, and I didn’t realize it, so I froze in the night. Maybe they could just turn the heat on before we get there?
Business response:
Thank you for your review. Although you had an overall pleasant stay, we are sorry for the difficulties you encountered. We value all your feedback and hope to welcome you back soon. Sincerely, Hotel Management
Sadly, due to covid breakfast was suspended and we didn't know until we arrived. Staff were friendly and helpful. Loved having the kitchen access! One reason I usually stay with Extended Stay is the kitchen, as I don't want to spend a fortune on food while traveling! Beds were kinda hard (not so comfy for me, as I like softer mattresses).
Business response:
Thank you for the review. We are happy to read that you liked our staff as well as your room with the kitchenette. However, we regret your disappointment with the changes made to breakfast due to the current circumstances, and we are sorry that you found the beds to be uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We hope that you will visit us again, and we will do our best to provide you with a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 4.1 star rating with 1,349 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.