Extended Stay America - Salt Lake City - Sandy

Business response:

Thank you for taking the time to review your stay. We're glad to know you had a pleasant experience while you were here, but we're sorry for the inconvenience you had in your room. Please be assured that we have discussed your feedback with our maintenance team to fix the problems immediately. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know you were impressed with the service provided by our associates and that our location was convenient for you. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at Extended Stay America. We are pleased to know you had a pleasant time with us, but we are sorry for the disappointment you had with our breakfast offerings. Your feedback has been shared with our brand leaders to determine new breakfast choices. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management 

Business response:

We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Edgar, thank you for evaluating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your well-appointed room. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Thank you for the kind review of Extended Stay America. We are glad to know you enjoyed your well-appointed suite and that you were impressed with the great value we offer. Thank you once more for choosing us. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Amanda, thank you for being so specific in your evaluation of our hotel. We're sorry for the inconvenience you had in your room. Please be assured that we have discussed your feedback with our maintenance team, and they are inspecting the HVAC unit for any necessary repair. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Peggy, thank you for being our guest. We apologize for the poor service you received from our associates. We assure you that we have discussed your feedback with our staff to remind them our main goal is to provide outstanding customer care to our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management