Extended Stay America - Salt Lake City - Sugar House

Business response:

Dear John, Thank you for sharing your feedback with us. We’re glad to hear that our location was convenient for your travel needs. However, we sincerely apologize that the condition of the property and your room did not meet expectations. We understand how disappointing it can be when the experience inside doesn't reflect the exterior appearance. The elevator issue and room placement are being reviewed by our team to ensure improvements are made. Your input is valuable and helps us work toward a better stay for all guests. W... read more

Business response:

Dear Victor, Thank you for sharing your feedback. We understand that a sense of safety and comfort is essential during your stay, and we regret that certain aspects of the environment made you feel uneasy. While we welcome a diverse range of guests, we are committed to maintaining a secure and respectful atmosphere for all. The signage is intended as a precaution to promote awareness and guest safety. Your comments are important and will be shared with our team to help improve the overall guest experience. We appreciate your... read more

Business response:

Dear Stephen, Thank you for taking the time to share your experience of your stay at Extended Stay America. We’re thrilled to hear that David was especially helpful and courteous during your stay. He truly embodies the level of service we strive to provide every guest. Your recognition means a lot and will be shared with David and our entire team as encouragement to continue delivering excellent hospitality. It’s always our goal to make sure you feel welcomed, supported, and comfortable throughout your time with us. We truly... read more