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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reviews were great but stay was just ok When I checked in the first room had not been cleaned. They were able to switch me and stated that since I was staying 6 nights, I would not have maid service. I loved that because I didnt want anyone in my room. After 3 days of being there I come in from work and noticed someone has been in my room. Made the bed with dirty sheets. Didnt empty the trash. Threw away my clenaing clothes. Spoke to the front desk and they couldnt explain why someone had been in my room. They did not have d... read more
Business response:
Dear Janice, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We are very sorry that our service did not meet your expectations. We will review your situation with the appropriate individuals to prevent this from happening again. While we know this cannot change your experience, we do hope you will accept our apologies and you have our assurance that we will improve going forward. Thank you for bringing this to our attention and also for your patience.Sincerely,... read more
Business response:
We appreciate your response.
Ok, but wouldn’t stay again Sketchy people in the lobby and around in hotel. Nice area, just not comfortable with other clientele.
Business response:
Dear Melissa, We appreciate you taking the time to share your feedback about your stay with us. We continually strive to improve our services and are pleased you had a comfortable experience. However, we are sorry that some concerns prevented it from being perfect. We value your business and would love to have the opportunity to accommodate you again so that we can provide you with an even better experience.Sincerely,Hotel Management
Business response:
We appreciate your response.
For being a newer hotel, it seemed a bit "tired." Two light bulbs needed replacing and were provided when asked. The "breakfast" was minimal. Your website should reflect that. Parking was inconvenient. The empty lot we saw out our window was for a different building, had to park around back.
Business response:
Dear Rose, Thank you for staying at our hotel and sharing your comments. We are very disappointed about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We never intend to mislead; therefore, we apologize for any miscommunication and frustration caused. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Business response:
We appreciate your response.
Business response:
We appreciate your response.
Business response:
We appreciate your response.
This is a good place. It can seem a little sketchy at first glace, as the front desk can be a little disorganized and there are smokers outside, people here long-term, but once you get past all that, which is mostly minor, its a good place to stay. Good kitchen, spacious room, the folks up front work to make things work. Clean and quiet.
Business response:
Thank you for your kind words. We are glad that you had an enjoyable stay with us and hope to see you again in the future.
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,424 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.