Extended Stay America - Salt Lake City - West Valley Center

Business response:

Dear Guest, We appreciate the valuable feedback about your stay. We regret the inconvenience you experienced with the laundry and vending equipment, as these amenities are intended to add comfort and ease to your visit. It is disappointing to hear they were not functioning as expected. Your comments have been shared with our maintenance team to ensure these issues are addressed promptly. Thank you for bringing this to our attention. We hope to have the opportunity to make your next stay with us outstanding in every respect. ... read more

Business response:

Dear Guest, It’s nice to hear your stay was overall satisfactory and that having the option to prepare your own meals added convenience to your visit. At Extended Stay America, we aim to provide a practical and comfortable environment that supports longer stays and guest independence. We appreciate you choosing to stay with us and sharing your feedback, and we hope to welcome you back again for an even smoother experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are so pleased to know your experience was made memorable by our team at Extended Stay America. It’s always rewarding to hear that their warm and attentive approach stood out during your visit. Feedback like yours truly encourages everyone to continue delivering a welcoming and supportive environment for our guests. We appreciate you taking the time to share your thoughts and look forward to welcoming you back for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, It is great to know the kitchen setup worked well for your stay at Extended Stay America. Apologies are extended for the concerns with ventilation, plumbing, and any disturbances encountered during your visit. Feedback like this is important and helps guide improvements to ensure a more comfortable environment for all guests. The team remains committed to enhancing the overall experience and hopes to welcome you back for a smoother and more enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and for taking the time to share your review. We’re glad your stay was overall a positive one, though we regret that the kitchen setup did not meet expectations. Cookware and dining items are available at the front desk upon request as part of our service model, and we apologize if this was not clearly communicated during your visit. We appreciate you bringing this to our attention and hope to have the opportunity to provide an even more seamless experience in the future. Sincerely, ... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your comments and regret that certain aspects of your stay did not meet expectations. We understand how important a satisfying breakfast offering is, especially when accommodating specific dietary needs, and apologize for any inconvenience caused. Your observations are valuable and will be considered as we work to enhance our guest experience. We remain committed to making meaningful improvements and ensuring a more comfortable and enjoyable visi... read more