Extended Stay America - Salt Lake City - West Valley Center

Business response:

Dear Guest, We apologize for not meeting your expectations during your stay. We understand the importance of maintaining a clean and welcoming environment and are addressing the concerns you've raised, including the walkway and overall property condition. We are actively working on improvements and are committed to enhancing the guest experience. Your comments are invaluable as we continue to make necessary upgrades. We hope to welcome you back in the future for a better experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are pleased to hear you found the bed comfortable and appreciated the service provided by our front desk agents. We apologize for the issues you experienced with noise, the shower curtain, and the condition of the fixtures. Your comments are valuable to us, and we will address these concerns with our team to ensure a better experience in the future. We hope to welcome you back to Extended Stay America soon for a more enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We're glad to hear you enjoyed our location, room conditions, and the service provided by our staff. We apologize for the noise from traffic and any discomfort caused by the crowd. We understand how important a peaceful stay is, and we are actively working on solutions to address noise levels. Your comfort is our priority, and we hope you'll choose to stay with us again for a more restful experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We’re glad to hear you enjoyed your stay with us. We apologize for the inconvenience caused by the loud refrigerator in your room. Our team is aware of this issue, and we will inspect and address it promptly. We appreciate your understanding and patience as we work to improve the guest experience. We hope to welcome you back soon for a more comfortable stay. Thank you for choosing to stay with us! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback and for taking the time to share your experience at Extended Stay America. We are delighted to hear that you enjoyed the peaceful and quiet atmosphere during your stay. Providing a relaxing and comfortable environment for our guests is a top priority, and we are pleased that we could meet your expectations. Your satisfaction is very important to us, and we look forward to serving you with the same level of comfort in your next stay. Sincerely,Hotel Management