Extended Stay America - Salt Lake City - West Valley Center

Business response:

Thanks for evaluating your experience at our hotel. Although you had a pleasant stay with us, we apologize our staff didn’t greet you with a warm welcome. Your feedback is shared with our front desk team to be more diligent with their service moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Misty, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. ​Sincerely, Hotel Management 

Business response:

Karen, thank you for the glowing review of Extended Stay America. We're thrilled to know you loved your well-maintainedroom and that our location close to the severalrestaurants was ideal for you.It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Shawn, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Mahreen, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful feedback of Extended Stay America. We are thrilled to know our ideal location close to many places was perfect for your needs and that you had a memorable time with us. It was a pleasure accommodating you, and we cannot wait for your return visit. Sincerely, Hotel Management