Extended Stay America - Salt Lake City - West Valley Center

Business response:

Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Shawn, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Mahreen, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful feedback of Extended Stay America. We are thrilled to know our ideal location close to many places was perfect for your needs and that you had a memorable time with us. It was a pleasure accommodating you, and we cannot wait for your return visit. Sincerely, Hotel Management 

Business response:

Matthew, thank you for being our guest at Extended Stay America. We are happy to know you a pleasant visit with us and that we were able to meet your expectations at a good value. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted you liked our convenient location and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Josh, we appreciate you being our guest. Thank you for letting us know your visit at Extended Stay America was perfect in every way. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Beckie, thank you for taking the time to share your feedback. We are pleased to know you had an overall good stay and that you were impressed with our courteous service. Having said that, we are sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with our leadership team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management