Extended Stay America - San Antonio - Airport

Business response:

Martinez, it was our pleasure having you as our guest at Extended Stay America and thank you for sharing your review with other travelers. We are happy to read that you enjoyed your stay and all our facilities and service were to your satisfaction. I will forward your positive feedback with my team. Please visit us again the next time you are in the area. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with most of the aspects of our hotel. Please know, fresh linens and towels along with any toiletries are always available at the front desk and are complimentary. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, General Manager 

Business response:

James, it was our pleasure hosting you at Extended Stay America. We are glad to know you enjoyed your time with us and found us to be a good value. Thanks for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Wow - Victor, many thanks for sharing your nice rating of Extended Stay America - San Antonio - Airport. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, General Manager 

Business response:

Mario, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

James, thank you for taking the time to share your perfect rating of Extended Stay America - San Antonio - Airport. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager 

Business response:

Tamara, thank you for visiting us. I am sorry to read that we failed to meet your expectations. We hope you will accept my apology for what transpired. We hope you will give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, General Manager 

Business response:

Tamara, we appreciate you being our guest. We are pleased you had an overall pleasant experience. However, we are sorry you were not pleased with our beds and the inconvenience caused. Our front desk is staffed to assist your needs, so we would have been happy to move you to another room upon request. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager