Extended Stay America - San Antonio - Airport

Business response:

James, it was our pleasure hosting you at Extended Stay America. We are glad to know you enjoyed your time with us and found us to be a good value. Thanks for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Wow - Victor, many thanks for sharing your nice rating of Extended Stay America - San Antonio - Airport. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, General Manager 

Business response:

Mario, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

James, thank you for taking the time to share your perfect rating of Extended Stay America - San Antonio - Airport. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager 

Business response:

Tamara, thank you for visiting us. I am sorry to read that we failed to meet your expectations. We hope you will accept my apology for what transpired. We hope you will give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, General Manager 

Business response:

Tamara, we appreciate you being our guest. We are pleased you had an overall pleasant experience. However, we are sorry you were not pleased with our beds and the inconvenience caused. Our front desk is staffed to assist your needs, so we would have been happy to move you to another room upon request. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager 

Business response:

laura, thank you for staying with us. We are pleased you had an overall nice stay. However, we are sorry for the cleanliness issues you encountered while you were here. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager 

Business response:

Melvin, thank you for sharing your experience at Extended Stay America - San Antonio - Airport. We are glad to see you enjoyed your time with us and were satisfied with all that we have to offer. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Aliyah, it was a pleasure hosting you at Extended Stay America - San Antonio - Airport. We are glad to know you had a great time here and look forward to your return visit soon. Sincerely, General Manager