Extended Stay America - San Antonio - Airport

Business response:

Kimberly, thank you for reviewing your stay with Extended Stay America. We're happy you liked our convenient location, we're sorry for the inconvenience you had due to hotel's policy. Since we're an Extended Stay, we are bit different than the traditional hotels, such that the privacy of our long staying guest is not disturbed. However, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and ... read more

Business response:

Thank you for your rating. We are glad your overall visit was pleasant and hope to make your next stay a much better one. Sincerely, General Manager 

Business response:

Thank you for selecting Extended Stay America. It’s a pleasure knowing you loved the spaciousness of your room and our location which made your stay an enjoyable one. We hope to welcome you back soon. Sincerely, General Manager 

Business response:

Ramon, we truly appreciate you taking the time to share your feedback. It’s a pleasure knowing you liked the value we offer and our excellent customer service. However, we are sorry for the cleanliness issue regarding the carpet. I have shared your concerns with my housekeeping team to take corrective actions. We hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Jose, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager 

Business response:

Martinez, it was our pleasure having you as our guest at Extended Stay America and thank you for sharing your review with other travelers. We are happy to read that you enjoyed your stay and all our facilities and service were to your satisfaction. I will forward your positive feedback with my team. Please visit us again the next time you are in the area. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with most of the aspects of our hotel. Please know, fresh linens and towels along with any toiletries are always available at the front desk and are complimentary. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager 

Business response:

Thank you for taking time to review our hotel. We are sorry you had a negative interaction with one of our associates. This is not typical of our service, and we do hope we were able to redeem ourselves with every other aspect of your stay. We appreciate your business and hope we have the opportunity of welcoming you again to experience our better side. Sincerely, General Manager