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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good value We needed a hotel close to the airport and this certainly fit the bill. Looking to save some money before heading off the California, the ability to cook in the room was appealing. However, over 2 hours past the request for dishes they still had not arrived, we ate out of the packaging so that we could consume what we had purchased to cook. That was the only inconvenience however, albeit a big one, the staff was friendly, room was clean and comfortable. We would stay again with the understanding that we should be ... read more
Business response:
Thank you so much for posting a review of our property. I'm so pleased to hear that we were able to accommodate you and your family in a place convenient for you. I do apologize the communication at front desk not being properly informed about our dish policy. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Very poor service
Business response:
Dear Guest, We sincerely apologize that the service you received did not meet your expectations, as providing attentive and professional support is always a priority. Your feedback has been shared with the appropriate teams to help improve staff responsiveness and guest care moving forward. We appreciate you taking a moment to let us know, and we hope to have an opportunity on your next visit to the area to provide the flawless hospitality you deserve. Sincerely, Hotel Management
I was told pet me would be 10 dollars upon arrival it was 30. Almost the price of the room. Room was dirty. Bed Sheets had alot of hair. Room was gross.
Business response:
Dear Guest, Thank you for being our guest and taking the time to share your insights. We are sorry for the confusion surrounding the charges, as we understand how frustrating a lack of clarity can be. We agree that transparency is something each guest should expect, and we will review this internally. We also regret that the cleanliness and upkeep of the room did not align with our standards during your visit. Your comments are invaluable and will be shared with the appropriate teams as we continue working to improve the exp... read more
Roaches bed bugs dirty smelly it was terrible 😔
Business response:
Dear Guest, We are sorry to hear about your experience. We take reports of cleanliness extremely seriously. Guest comfort and safety are top priorities. We have already alerted our pest control specialists to inspect and treat the room thoroughly. Thank you again for your feedback, as it helps us take swift action and uphold the standards our guests deserve. We invite you back to experience the stay you expect and deserve. Sincerely, Hotel Management
Terrible There were cockroaches in my room all the time, even in my bed, everything was dirty, I have videos
Business response:
Dear Andres, We’re very sorry to hear about the experience you described, and we understand how upsetting and unacceptable this would feel while trying to relax in your room. Situations like this are taken seriously, as maintaining a clean and pest-free environment is essential for guest comfort. While occasional issues can arise due to regional conditions, your description indicates that a deeper review of housekeeping and prevention measures is necessary, and this feedback has been shared with the team for immediate attent... read more
Muy pobre el desayuno , sin variedad, se filtran cucarachas al cuarto.
Don't stay here.
Room was disgustingly dirty and gross. Carpet has not been cleaned in forty years, it seems. You can get ill (germs) staying at this place. Unsavory characters walking around the parking in daylight and suspicious activity at night, which made us feel 100% unsafe.
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.