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Extended Stay America - San Antonio - North
- Hotels
- San Antonio, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes breakfast bars, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes breakfast bars, hot cereal, coffee, and tea.
Location details
21103 Encino Commons Blvd., San Antonio, TX, 78259, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
thank you for choosing to stay with us
Business response:
thank you for staying with us
The room was clean and the gym and laundry room were nice. It is in a pleasant part of town. Only issue is with the staff-the general manager acted annoyed to help us and didn’t apologize that we were waiting at the front desk for 10 mintutes while she was away. The night front desk worker st check in acted similarly annoyed when we checked in, no smile just rushed us through the process as if there was a long line (there was one other person behind us that came in st the very end.) The breakfast was only coffee and some pac... read more
Business response:
Virginia, thank you for taking the time to review your stay with us. We are glad you were pleased with our immaculate accommodations and that you were able to take advantage of our thoughtful amenities. However, we apologize for the unpleasant encounter you had with our staff. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sin... read more
Has what you need for extended stay. Not well kept but has everything you need. Full size fridge. Kitchen. Pool is not perfect but usable.
Business response:
Keith, thank you for your review. We are happy to know you had an overall pleasant stay with us and liked our fully-equipped kitchenette facility. However, we are sorry if you had any inconvenience. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The hotel doesn’t provide a wow experience, it’s not overly clean, but it’s not a bad place to stay. Staff was friendly, it was just a really average stay.
OK place to Stay The people were really nice, but there was no hot water. It was definitely more on the cold side. Also, if you are staying on the first floor, I suggest you do not get a room near the entrance/exit. People were really loud and slamming doors at all hours of the night and early morning. The air conditioning definitely works which is good! There was a duvet cover but no blanket, so it felt like I just had a sheet on me.
Business response:
Thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we are sorry your experience was impacted due to the unavailability of hot water and the noise issue. We wish we had an opportunity to address this and make your experience a relaxing one. Your rating is appreciated, and we hope to provide you with a better stay in the future. Sincerely, Hotel Management
El AC estaba sucio el filtro, baño sin extractor, cortinas sucias y algunos detalles de pintura, Por lo demás estuvo muy bien
Business response:
Thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. Your observation regarding your room will be shared with our housekeeping team so that corrective measures can be taken. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The room was specious as compared to similar prize others hotels. Stove, Big refrigerator and sync is a plus point. However the cleaning was horrible. The carpet was seems to be not cleaned for many years. Very sticky floor in spite of cleaning on-demand. Two lights were not working for the whole time in spite of maintenance request. The keys provided for the first room offered was not working on check in. So the lady had to provide a different room.
Business response:
Thank you for sharing your feedback with us. Although you liked the spaciousness and the well-equipped kitchenette, we apologize for the cleanliness and maintenance issues. We will discuss this with the teams involved to deliver well-appointed accommodations. We hope you will reselect us and allow us to host you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - North
How is Extended Stay America - San Antonio - North rated?
Extended Stay America - San Antonio - North has a 4.3 star rating with 1,014 reviews.
When is Extended Stay America - San Antonio - North open?
Extended Stay America - San Antonio - North is open now. It will close tomorrow at 12:00 a.m.