Extended Stay America - San Antonio - North

Business response:

Thank you for posting a review so future travelers can read about your great experience at Extended Stay America. It was a delight to know you were impressed with our service and amenities and had a comfortable stay. Thank you once again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

It was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating. We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management 

Business response:

Dear Ana, thank you for your feedback from your stay at Extended Stay America. We strive to ensure our guests feel as comfortable as possible. We're delighted you enjoyed your stay and we will pass on your comments to our team. We hope to see you again in the future 

Business response:

Rena, thank you for taking the time to share your feedback at Extended Stay America. We are glad to know you had a nice stay and that you enjoyed our ideal location and the service delivered by our front desk staff. We appreciate your comments and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Richard, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Chris, thank you for your review. Although you liked our quick check-in process, we are sorry for the problems you encountered with the air conditioner. Your feedback will be shared with the maintenance team for review and action. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. Thank you for being... read more

Business response:

Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We want to share that we are closely following and monitoring all applicable state, county, and federal mandates regarding COVID-19 and reacting appropriately in this fluid environment. We strongly encourage COVID-19 guidelines and provide reminders throughout the hotel so we can understand your concerns. Rest assured, we will be working with our team to address the matters you outli... read more

Business response:

Thank you for your kind rating of Extended Stay America. We are glad to know you especially appreciated our accessible location and had an overall pleasant visit. However, we regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We appreciate your understanding and hope to see you soon. Sincerely, Hotel Management