Extended Stay America - San Diego - Mission Valley - Stadium

Business response:

Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Gregory, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for selecting us and sharing your feedback with us. Although you had an overall satisfactory stay, we are sorry for the issues you had in your suite. We have shared your comments with our housekeeping team to ensure they inspect the accommodations thoroughly before we allot them to our guests. Your rating is highly appreciated, and we hope to provide you with a much better stay in the future. Sincerely, Hotel Management 

Business response:

Bryan, thank you for sharing your glowing review. It is always a pleasure to see a familiar face, and we love having you as a regular guest! We are thrilled to know that you have enjoyed all of your visits with us. On behalf of everyone at Extended Stay America, we thank you for your loyalty and await to welcome you on your next trip. Sincerely, Hotel Management 

Business response:

Bryan, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Monique, thank you for taking the time to post your thoughts about your recent visit. We apologize that steps were missed in the preparation of your suite, and we want to assure you this has been addressed. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Tim, thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Courtney, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are sorry for the inconvenience caused upon arrival and regret your suite was not in a spotless condition as it should have been. We have shared your comments with the appropriate teams to improve our guest experience. We appreciate your business and hope to see you again in the future. Sincerely, Hotel Management