Extended Stay America - San Diego - Mission Valley - Stadium

Business response:

We are delighted you had a great stay at Extended Stay America. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, we do not have an ice machine on our property. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Julian, thank you for staying with us and sharing your experience. Please accept our apology for the wifi. not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are so pleased that your experience was positive and that you found us to be a great value. We are also glad you liked your spotless room. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our great location and the fully equipped kitchen. However, we apologize for the difficulties you faced with the roll away bed. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your review and for choosing to stay at our hotel. We are sorry you were disappointed with our breakfast offerings and that it did not live up to your expectations. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Thank you once again, and we hope you will consider to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our well-maintained property. We are also glad you liked our courteous associates. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your recent stay. We appreciate your kind comments about our convenient location. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management