Extended Stay America - San Diego - Mission Valley - Stadium

Business response:

Allen, thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay and enjoyed having a well-equipped kitchen in your suite. However, we are sorry for the issues you encountered with the internet connectivity and regret the inconvenience it caused. Your feedback will be shared with our housekeeping and engineering teams for review and action. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you once again. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. Your rating suggests you had an overall pleasant stay, but we are sorry for the cleanliness issues you encountered under the bed. Your feedback will be shared with our housekeeping team for review and action. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management 

Business response:

Thank you for writing such a lovely review about your experience at Extended Stay America. We were thrilled to read about the great service you received from Monse and how her actions exceeded your expectations. Please be assured we will share your comments with her. We appreciate your feedback and look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America during your recent visit. We are pleased everything went great for you during your visit and that our wonderful location made it even better. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our refreshing property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. Our housekeeping team does a great job of caring for our suites, so we are thrilled to share your lovely comments with them. We value your suggestions and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our spotless property. We are also glad you liked our parking and our convenient location close to a variety of restaurants and the highway. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize that your room was not ready upon arrival and regret that we did not merit the rate you paid. Please note, in-room amenities are available at the front desk and are complimentary. We will remind our staff to communicate this more clearly going forward. We are also sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast. We are pleased you chose our hotel for your visit to our area, and we hope you will sta... read more