Extended Stay America - San Diego - Mission Valley - Stadium

Business response:

Dear Vivian, we are delighted you had a pleasant stay at Extended Stay America. Thank you for the fantastic review. We enjoyed having you as our guest and looking forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Michael, it was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you being our guest and sharing your observations. We hope your stay with us was enjoyable on many levels. However, we regret not meeting all of your expectations. Your specific comment about our property is valuable, and we have taken note of it. Thank you for your review, and it would be our pleasure to welcome you back soon. Sincerely, Hotel Management 

Business response:

Luis, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management