Extended Stay America - San Diego - Oceanside

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We’re pleased to know you had a great stay overall. We strive to ensure every guest feels valued and comfortable, and we apologize if we missed out on any opportunities to make your visit a seamless, memorable one you deserve. We hope you will consider giving us another chance to demonstrate our commitment to delivering an exceptional experience for every guest. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for your terrific review. We’re delighted to know that your check-in experience was made pleasant by our associate’s warm attitude and professionalism. It’s always rewarding to hear when our team members make such a great impression, and we’ll be sure to share your kind words with her for her superb work. We’re also pleased you found your room comfortable, and we look forward to welcoming you back for another pleasant stay soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback about your recent experience at Extended Stay America. It is truly gratifying to know that you appreciated the immaculate condition of the guest rooms. Maintaining a fresh and well-maintained property is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. It is such a delight to learn that you had some memorable encounters with our staff. Your comments were a pleasure to read and will surely be passed on. We look forw... read more

Business response:

Dear Guest, We appreciate you taking the time to share your feedback and regret that your visit did not fully meet expectations. It is disheartening to learn that the property’s condition left you with a less-than-satisfactory impression. Please know that upkeep and comfort remain key priorities, and your comments are valuable in guiding ongoing improvements. We are continuously working to enhance the overall guest environment to ensure a more pleasant atmosphere. We hope to have the opportunity to welcome you back for a mor... read more

Business response:

Dear Guest, We sincerely apologize for the distress you experienced during your stay. Finding an item left by a previous guest is unacceptable, and we understand how unsettling this must have been. Every room should be thoroughly inspected and cleaned before being assigned, and we are addressing this lapse with our housekeeping team to ensure it does not happen again. Moreover, your feedback regarding our staff’s response has been shared with the front desk team to ensure greater attention and prompt handling of such matters... read more