Extended Stay America - San Diego - Oceanside

Business response:

Dear Guest, We sincerely apologize for the distress you experienced during your stay. Finding an item left by a previous guest is unacceptable, and we understand how unsettling this must have been. Every room should be thoroughly inspected and cleaned before being assigned, and we are addressing this lapse with our housekeeping team to ensure it does not happen again. Moreover, your feedback regarding our staff’s response has been shared with the front desk team to ensure greater attention and prompt handling of such matters... read more

Business response:

Dear Albert, Thank you for being our guest and for sharing your experience with fellow travelers. We’re glad you enjoyed your stay and pleased to know you found the kitchen in your room clean and well-maintained. We also appreciate your note regarding our standard practice for requesting kitchen essentials at the lobby. Your comments will help us continue to refine our guest experience. We look forward to welcoming you back to Extended Stay America and providing an even smoother and more comfortable stay in the future. Since... read more

Business response:

Dear Dario, It was a pleasure having you as our guest at Extended Stay America, and we appreciate your taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Jesse, We’re glad you had a positive overall experience during your stay. At the same time, we appreciate your feedback regarding the worn and corroded items in the unit, and we apologize for any inconvenience this may have caused. Your comments have been shared with our team as we plan updates and maintenance to ensure a more polished experience for our guests in the future. It was a true pleasure to have you as our guest, and we look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Martha, Thank you for staying with us and for reviewing your time at our hotel. We’re glad your overall stay was satisfactory and appreciate your comments regarding accessibility challenges. We understand how factors like door operation and carrying luggage can impact your experience, and your observations have been shared with our team as we continually look for ways to enhance guest convenience. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management