Extended Stay America - San Diego - Oceanside

Business response:

Dear Guest, Thank you for sharing your feedback about your stay at Extended Stay America. We are delighted to hear that our team made you feel welcomed and ensured your comfort after arrival. It is wonderful to know that you enjoyed the view and that we are your preferred choice in the Oceanside area. We truly appreciate your kind comments and look forward to welcoming you back again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your thoughts. We sincerely apologize that communication with our team was difficult and that the condition of the room did not fully meet your expectations. We understand how important clear assistance and a well-maintained accommodation are for a comfortable stay. Your feedback has been shared with our management team to help improve both service and accommodations for future guests. We appreciate your observations, as they guide us in enhancing the overall experience. We ... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that the parking arrangements added convenience to your stay. We appreciate your observations and hope that you will consider returning in the future, allowing us the opportunity to provide an even more enjoyable and seamless experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts about your recent visit. We are glad to know that parking was convenient for you. At the same time, we appreciate you taking a moment to provide insight into other aspects of your stay. Our team continually works to create a welcoming atmosphere and a comfortable environment for every traveler. We offer a simple grab-and-go morning selection designed for guests who prefer something quick before starting their day. Comments such as yours are valuable as they help us understand g... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate you choosing to stay with us and value your comments. We sincerely apologize for the concerns you experienced with the in-room amenities and equipment, as this is not the standard we strive to provide. Your observations have been shared with our team for review and necessary attention. We are committed to enhancing our accommodations and overall guest experience. We hope you will consider returning in the future to allo... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. We’re delighted to know you found our staff kind and welcoming, and that the cleanliness of our property met your expectations. Maintaining a clean environment and providing impeccable service are priorities for our team, and your recognition makes our efforts worthwhile. We truly appreciate your comments and look forward to the opportunity to make your next stay even better. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re thrilled to hear you enjoyed a clean room and found our team welcoming! Providing a fresh, comfortable accommodation along with attentive service is always our goal, and it’s wonderful to know that made a positive impression. At Extended Stay America, creating a pleasant and relaxing environment for every guest is what we strive for. Thank you for sharing your experience, and we look forward to your next visit! Sincerely, Hotel Management