Extended Stay America - San Diego - Oceanside

Business response:

Dear Guest, Thank you for taking the time to share your feedback about your recent experience at Extended Stay America. It is truly gratifying to know that you appreciated the immaculate condition of the guest rooms. Maintaining a fresh and well-maintained property is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. It is such a delight to learn that you had some memorable encounters with our staff. Your comments were a pleasure to read and will surely be passed on. We look forw... read more

Business response:

Dear Guest, We appreciate you taking the time to share your feedback and regret that your visit did not fully meet expectations. It is disheartening to learn that the property’s condition left you with a less-than-satisfactory impression. Please know that upkeep and comfort remain key priorities, and your comments are valuable in guiding ongoing improvements. We are continuously working to enhance the overall guest environment to ensure a more pleasant atmosphere. We hope to have the opportunity to welcome you back for a mor... read more

Business response:

Dear Guest, We sincerely apologize for the distress you experienced during your stay. Finding an item left by a previous guest is unacceptable, and we understand how unsettling this must have been. Every room should be thoroughly inspected and cleaned before being assigned, and we are addressing this lapse with our housekeeping team to ensure it does not happen again. Moreover, your feedback regarding our staff’s response has been shared with the front desk team to ensure greater attention and prompt handling of such matters... read more

Business response:

Dear Albert, Thank you for being our guest and for sharing your experience with fellow travelers. We’re glad you enjoyed your stay and pleased to know you found the kitchen in your room clean and well-maintained. We also appreciate your note regarding our standard practice for requesting kitchen essentials at the lobby. Your comments will help us continue to refine our guest experience. We look forward to welcoming you back to Extended Stay America and providing an even smoother and more comfortable stay in the future. Since... read more

Business response:

Dear Dario, It was a pleasure having you as our guest at Extended Stay America, and we appreciate your taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Martha, Thank you for staying with us and for reviewing your time at our hotel. We’re glad your overall stay was satisfactory and appreciate your comments regarding accessibility challenges. We understand how factors like door operation and carrying luggage can impact your experience, and your observations have been shared with our team as we continually look for ways to enhance guest convenience. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management