Extended Stay America - San Diego - Oceanside

Business response:

Dear Guest, Thank you for sharing your thoughts. We are sorry to hear that your stay did not fully meet your expectations. While we’re glad you chose us for your visit, we understand there were areas where we could have provided a better experience. Your feedback is important to us, and we are committed to making improvements where necessary. We would welcome the opportunity to offer you a more comfortable stay should you choose to return in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you so much for your kind words! We are thrilled you had a great stay with us at Extended Stay America. It is always wonderful to hear our guests feel comfortable and enjoy their time here. We’d love to welcome you back whenever your travels bring you our way. Safe travels, and see you again soon! Sincerely, Hotel Management 

Business response:

Dear Guest,Thank you for your kind review! We’re thrilled to hear that our location was convenient for your needs and that our check-in team made such a positive impression. At Extended Stay America, we strive to provide a welcoming and comfortable experience, and your feedback encourages us to continue improving. We hope to have the pleasure of hosting you again soon for another great stay!Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for choosing Extended Stay America! We’re glad you had a pleasant stay and found the room clean and comfortable. We do understand your concern about the limited amenities and the vending options. Your feedback is noted and will be shared with the team as we look at ways to improve the overall guest experience. Thank you for taking the time to share your thoughts.Sincerely,Hotel Management