Extended Stay America - San Diego - Sorrento Mesa

Business response:

Dear Brian,Thank you for your feedback. We appreciate you taking the time to share your experience and regret that your stay did not fully meet your expectations. Guest satisfaction is important to us, and we are always looking for ways to improve. If you have any specific concerns or suggestions, we would love to hear from you. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Deanna,Thank you for sharing your feedback. We regret that you found the room to be worn and the kitchen items limited. Providing a comfortable and well-maintained environment is a priority for us, and we sincerely apologize for not meeting your expectations in these areas. Your comments have been shared with our team, and we will work to address these concerns. We appreciate your input and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management 

Business response:

Dear Tania, We are flattered by your kind review of Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management