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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell of smoke in non-smoking room Even though ours was a non-smoking room, the room had a smell of smoke. When we called the front desk, they mentioned they would stop by in a few minutes and spray Febreeze, but no one showed up. Since it was a short overnight stay, we didn't follow up further. Also the keys were sometimes unresponsive. We had to swipe it 3 or 4 times to get it working.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the smell of smoke and the unresponsive keys. This is not the standard of service we aim to provide, and we regret any discomfort caused. We are addressing these issues to ensure they are resolved promptly. Your comments help us improve, and we hope to have the opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
The shower with no hot water .
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Room carpet was very dirty and room itself was stinky. Even for courtesy shampoo you have to go to front desk to collect. Breakfast has no option than just prepacked muffins.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the cleanliness issues you encountered with the carpet and the odor in your room. We are actively working to improve our housekeeping standards to ensure a more pleasant environment for our guests. Regarding amenities and breakfast options, we appreciate your input and will consider it for future enhancements. Your satisfaction is important to us and we hope to welcome you back soon.Sincerely,Hotel Management
OK Stay. No Smoking allowed yet I woke up both days to the strong smell of smoke from down stair room in my bath room, sad. I know it was the Fathers day weekend but for the price, I should have paid a little more to stay elsewhere. I would stay again just because this is close to my surrounding area of businesses but not at the same pricing.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the inconvenience caused by the smoke smell in your room. We take our no-smoking policy seriously and will investigate this matter to ensure it does not recur. Your comments about pricing and proximity are noted, and we strive to provide a comfortable environment for all guests. We look forward to welcoming you back.Sincerely,Hotel Management
This is our third visit at this property. We return because it's convenient, safe, affordable, clean, and every staff person has been exceptional every time we stay. Yes, this is a more basic property, but why pay more for shampoo or a hairdryer when you're bringing it anyway! I will always stay at this location when in the area!
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,491 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.