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Extended Stay America - San Francisco - San Mateo - SFO
- Hotels
- San Mateo, CA
About this business
Location details
1830 Gateway Dr., San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location for professionals but lots of families staying cause noise levels and clutter to be high in the hotel. Also kitchen sinks were really small not really usable. But staff was friendly and prompt. Unpleasant cooking smells all over the hotel.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay did not meet our company’s high standards. In response to your feedback, I will be meeting with our staff to ensure that our hotel is fresh and clean for all guests. Still, I am glad to read that you were pleased with our friendly staff and convenient location. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in ... read more
Room smelled smoky. Bathtub not scrubbed clean. Room smelled smoky. Bathtub not scrubbed clean.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we failed to provide you with a pleasant stay. Your comments were reviewed by the staff, and we have met with our housekeeping staff to review our cleaning procedures to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area... read more
No elevator This was an ok place to stay. It want like Miami extended stay but it worked. The website I used to book the place over charged me but then said they would send a 40$ voucher at some point. I'm still waiting.
Business Trip Room was clean, staff was courteous, location was great. But the price was steep for a night. If it was not a an official trip would not have stayed there.
Everything was just fine. Good facilities, comfort; staff is very kind and are always smiling, happy and trying to help you and actually resolve any problems you have could have
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay was enjoyable and that our staff was able to provide you with exceptional service. The staff and I are proud to have provided you with a comfortable stay. Thank you again for your comments. We look forward to seeing you in the future, should your travels bring you back to our area.
Great hotel to stay with your pet. Had my son stay there for a couple nights with his brand new puppy. Very nice place to stay. Manager Ms. Patel very nice and helpful. Will definitely stay there again.
Frequently asked questions about Extended Stay America - San Francisco - San Mateo - SFO
How is Extended Stay America - San Francisco - San Mateo - SFO rated?
Extended Stay America - San Francisco - San Mateo - SFO has a 3.7 star rating with 2,106 reviews.
When is Extended Stay America - San Francisco - San Mateo - SFO open?
Extended Stay America - San Francisco - San Mateo - SFO is open now. It will close tomorrow at 12:00 a.m.