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Extended Stay America - San Jose - Edenvale - South
- Hotels
- San Jose, CA
About this business
Location details
6189 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent hotel, but could be better It is clear that the hotel is undergoing some renovations, which I won't let affect my review because that should improve the condition of the hotel overall. However, the hotel smelled very bad in the common areas and the pillows smelled like mildew, which made it very difficult to sleep. The food available for breakfast was pretty abysmal, not even a fresh banana or apple.
Business response:
Your feedback is very important to us. I am concerned about the odor you smelled in the common area and on the linens. Our housekeeping staff will be informed so these odors will be eliminated. Still I am glad you were able to have an excellent stay and that you valued our pet-friendly location. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Average with a convenient location The hotel is old and stuffy, but overall the room was clean.
Was a big room..very confortable and super clean Super confortable and big
Business response:
Thank you so much for posting a review of our hotel. It's gratifying to read that our rooms met your expectations and that you had an excellent stay with us. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
dirty. left as soon as i saw the room
Business response:
Dear Guest, We sincerely apologize that the condition of your room did not meet your expectations, as this is not the standard we uphold. Your feedback is invaluable, and we are taking immediate steps with our housekeeping team to prevent this from happening again. We hope you will consider giving us another opportunity to provide a much-improved and welcoming stay. Sincerely, Hotel Management
The room was not clean. Carpet sticky, shower filthy, towel rack dirty. Breakfast was very minimal, but the issue was being out if coffee. The room was so humid, no matter what we set the A/C at.
Business response:
Dear Guest, Thank you for sharing your feedback. It is disappointing to hear that your room and its amenities did not meet expectations, and we understand how these issues could affect your comfort during the stay. Your observations regarding cleanliness, room conditions, and breakfast availability are appreciated, as they highlight areas that impact the overall guest experience. Ensuring a welcoming and well-maintained environment is a priority, and comments like yours help the team remain attentive to these standards. We c... read more
Dirty hotel, but better than their Morgan Hill Clean enough to sleep in, but dirty enough that I don't want to stay here.
Frequently asked questions about Extended Stay America - San Jose - Edenvale - South
How is Extended Stay America - San Jose - Edenvale - South rated?
Extended Stay America - San Jose - Edenvale - South has a 3.2 star rating with 2,160 reviews.
When is Extended Stay America - San Jose - Edenvale - South open?
Extended Stay America - San Jose - Edenvale - South is open now. It will close tomorrow at 12:00 a.m.