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Extended Stay America - San Jose - Milpitas - McCarthy Ranch
- Hotels
- Milpitas, CA
About this business
Location details
330 Cyprus Dr, Milpitas, CA, 95035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like the fact that you call front desk and Robert didn't k ow how to deal with it and argus with the room renter
Business response:
Dear Guest, Thank you for staying at our hotel and for sharing your concerns. We deeply regret that you experienced any lack of responsiveness from our staff, and we will address these concerns appropriately. We are committed to providing outstanding service, and we hope to have another opportunity to offer you the exceptional stay you deserve. Sincerely, Hotel Management
False Advertisement. This place has poor quality service and rooms. Never again I would make a reservation here. I had to cancel my stay and go to another hotel.
Business response:
Dear Sylvia, Thank you for taking the time to share your experience. We regret the disappointment you experienced with the quality of our rooms and service. We appreciate you bringing this to our attention, as feedback like yours helps us improve future stays. We hope there may be an opportunity to provide a more positive experience in the future. Sincerely, Hotel Management
Breakfast should be improved and cleaning is the big issue
I arrived really late close to 12am. The room had a bad odor when I first arrived. It smelled warm and slight cigarette smell. I eventually increased the ac to diffused the smell. Around 4am I smelled a soul odor and I couldn’t figured out where it came from. I told the front desk about this problem. All she said was you should’ve told last night. She didn’t even check out the room to see or smell the problem. She didn’t offer any compensation for the inconvenience. Also there was a pink/reddish lipstick on the sheet under t... read more
The property is in poor condition. The room was dirty upon arrival, huge gap under the door which opens directly outside. Lots of people loitering and smoking right outside the doors. My blanket, which is laughable thin and uncomfortable had a burn hole in it. This should not even be a 3 star hotel and I wouldn’t stay here again, even though the staff were friendly and helpful.
Bath tub needs to be clogged The bath tub was clogged, floor was dirty which was confusing because it looked clean until we seen our feet. Its a nice place but they need to double check the rooms thorougly.
Frequently asked questions about Extended Stay America - San Jose - Milpitas - McCarthy Ranch
How is Extended Stay America - San Jose - Milpitas - McCarthy Ranch rated?
Extended Stay America - San Jose - Milpitas - McCarthy Ranch has a 3.6 star rating with 2,300 reviews.
When is Extended Stay America - San Jose - Milpitas - McCarthy Ranch open?
Extended Stay America - San Jose - Milpitas - McCarthy Ranch is open now. It will close tomorrow at 12:00 a.m.