Extended Stay America - San Jose - Mountain View

Business response:

Dear Mario,Thank you for sharing your positive review of Extended Stay America. We're thrilled that you had a great experience at our hotel and that our customer service met your expectations. Our team works hard to provide exceptional service and ensure that every guest feels welcome and valued. We are grateful for your kind words and recognition of our efforts. It was a true pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Linda,We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our amenities and complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team, as we are always grateful to hear how we can improve a guest's experience. It was our pleasure to host you, and we hope to see you soon.Sincerely,Hotel Management 

Business response:

Dear Sarah,Thank you for sharing your generous comments regarding your time at Extended Stay America. It's great to know you loved everything about your suite, as well as other areas of our hotel. We take pride in providing friendly service and homelike comforts for an enjoyable stay and appreciate you recognizing our efforts!We look forward to welcoming you back for another stay and wish you all the best with your travels.Sincerely,Hotel Management 

Business response:

Dear Shafiq,Thank you for your feedback. We’re glad to hear that you enjoyed the cleanliness and tranquility of our hotel. Your satisfaction is our priority, and we're committed to maintaining a welcoming and comfortable environment for all our guests. We look forward to having you stay with us again and providing you with an even better experience.Sincerely,Hotel Management