This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Mountain View
- Hotels
- Mountain View, CA
About this business
Location details
190 E. El Camino Real, Mountain View, CA, 94040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Limited breakfast and bathroom necessities
Business response:
Dear Joy,Thank you for staying with us. It's great to hear you enjoyed your stay overall; however, we apologize for any disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team ... read more
Staff was very nice. Great for the price and right by the freeway.
Business response:
Dear Duyen,Thank you for your recent review. It is great to hear how much you enjoyed your stay at Extended Stay America. Our guests often comment about our convenient location to nearby restaurants and shopping, and we're so pleased this was perfect for your visit as well!We look forward to having you as our guest again whenever your travels bring you back to [city]. Travel Safe!Sincerely,Hotel Management
Very clean
Business response:
Dear Shafiq ,Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites.We look forward to welcoming you back soon!Sincerely,Hotel Management
Everything was great..very clean and newly modernized, the only set back was the entrance to the hotel was too risky because it's immediately after the entrance to a highway, slowing down to enter could cause a rear end because the vehicle behind you is speeding to enter the highway while you attempt to reduce speed in order to enter through the driveway.
Business response:
Dear Christine Muok,Thank you for your feedback and for highlighting the positive aspects of your stay. We’re pleased to hear you enjoyed the cleanliness and modern amenities of our hotel. We understand your concerns regarding the entrance, and we apologize for any inconvenience it may have caused. Your safety is our top priority, and we will review our access points with our team to explore possible improvements. We appreciate your valuable input and hope to welcome you back soon for a safer and even more enjoyable stay.Sin... read more
Good value, room quiet despite being near highway which was loud once outside. "Breakfast" just packaged snack, no milk/juice/fruit/cereal or hot options.
Business response:
Dear Gilbert,Thank you for your review, and we sincerely apologize for the disturbance caused by the outside noise. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever you travel to San Jose.Sincerely,H... read more
Great
Business response:
Thank you so much :)
Wonderful place, clean, helpful staff, good area. Only problem is the noise from the freeway, so bring earplugs.
Business response:
Dear Barbara,Thank you for staying with us and reviewing your experience. We are incredibly sorry for the situation you described regarding excessive noise from the highway nearby. Our goal is to provide excellent service and a comfortable suite so you can get a good night's rest. We are committed to making your next stay with us a truly relaxing and outstanding experience. We hope you will allow us this opportunity to show you the high standard of service we strive for. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Mountain View
How is Extended Stay America - San Jose - Mountain View rated?
Extended Stay America - San Jose - Mountain View has a 3.9 star rating with 1,434 reviews.
When is Extended Stay America - San Jose - Mountain View open?
Extended Stay America - San Jose - Mountain View is open now. It will close tomorrow at 12:00 a.m.