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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unfortunately this hotel did not have our reservation. For some reason Hotels.com and Extended Stay had a system error which caused us to not have a reservation even though Hotels.com did confirm in April and 3 days prior to us staying in June. Extended Stay did work with us to get a room and didn't charge us more to set up a new reservation. The room was average at best and only had two double beds. Since it is an Extended Stay you have to ask for shampoo, soap, etc. This will not be my first choice in the future for a one ... read more
Business response:
Dear Mark, Thank you for sharing your experience. We're sorry for the reservation issue that occurred during your visit. Situations like this are frustrating, especially when plans have been confirmed in advance. We're glad our team was able to assist with securing a room at the original rate, though we regret that the accommodations and amenities did not fully meet your expectations. Your feedback is greatly appreciated and will be shared with our team as we continue to work on improving the overall guest experience. We hop... read more
It wasn't bad experience. People working there are friendly and helpful.
Business response:
Dear Yonas, We appreciate your kind words about our team’s friendliness and willingness to assist. It’s great to know your experience was generally positive. We always strive to make every stay comfortable and welcoming, and your feedback encourages us to keep up the good work. Thank you for sharing your thoughts. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Great service
Business response:
Dear Guest, Thank you for choosing Extended Stay America! We are thrilled to hear that you experienced exceptional service from our associates during your stay. Providing warm, attentive, and helpful service is something our team takes pride in, and it is always rewarding to know it made a difference. We enjoyed hosting you and look forward to welcoming you back for another pleasant visit! Sincerely, Hotel Management
Was quiet and comfortable. Friendly staff.
Bom custo/benefício Quarto amplo e bem equipado, com sofá, mesas, cadeiras, até fogão mas que não utilizei... pelo que entendi dá para pegar talheres, pratos e tudo mais na recepção do hotel, atendimento muitooo bom, deixaram eu entrar antes do previsto no quarto. Bom custo/benefício.
Business response:
Dear Guest,Thank you for the generous review of Extended Stay America. We're thrilled that you found the room spacious and well-equipped and had a positive experience with our team. It's great to hear the early check-in was helpful, and we're happy you felt the value was right for your stay. We're always here to make sure guests have everything they need, and we appreciate you taking advantage of our kitchenware options at the front desk. We hope to welcome you back for another comfortable and enjoyable visit.Sincerely,Hotel... read more
Never any issues when I stay here for work.
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,992 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.