This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awesome It was a one night stay. I stayed because I went to a concert at the Levi. It was a nice place. Had no issues.
Business response:
Dear Aniel, We are very pleased that you thoroughly enjoyed your stay at Extended Stay America. Thank you for choosing to stay with us during your concert trip. We're glad everything went smoothly and that you enjoyed your time here. It’s great to know the property met your expectations and that you had a comfortable visit. We appreciate the kind words and hope to welcome you again the next time you’re in the area. Sincerely, Hotel Management
Thank you
Needs remodeling and no shampoo or conditioner
Business response:
Dear Diane, Thank you for your feedback. We understand the importance of having a well-maintained space and the amenities guests expect during their stay. We will share your feedback with our team to make meaningful improvements. As for toiletries, shampoo and conditioner are available at the front desk upon request. This helps us ensure every item is fresh and ready for use. Thank you again for your feedback, as it helps us improve the experience for all our guests. We hope we have the opportunity to make a much better impr... read more
It was a great property. The only complaint we have is the constant in and out of the office door next to our room. We kept hearing slams throughout the night.
Business response:
Dear Matthew, We're glad to know you enjoyed your stay overall, although we apologize for the disturbance caused by the frequent door use near your room. Rest is an essential part of any stay, and we regret that this impacted your experience. We're addressing the situation with our team to find ways to reduce noise and prevent disruptions to future guests. Your feedback helps us improve, and we appreciate you taking the time to share it. We hope you will give us another chance to provide you with the hospitality we are known... read more
The property was clean and quiet. Wished there were other ways to get to the light rail station.
Business response:
Dear Naomi, Thank you for including Extended Stay America in your travel plans. We’re glad to know you enjoyed the clean and peaceful atmosphere during your stay. Your feedback about access to the light rail station is appreciated. It’s helpful to understand how we can improve convenience for our guests. We hope the rest of your visit went smoothly and would love the chance to welcome you again in the future. Sincerely, Hotel Management
Best Budget Option Excellent service, friendly staff, and a short drive to Levi’s Stadium. Best option for a budget hotel.
Unfortunately this hotel did not have our reservation. For some reason Hotels.com and Extended Stay had a system error which caused us to not have a reservation even though Hotels.com did confirm in April and 3 days prior to us staying in June. Extended Stay did work with us to get a room and didn't charge us more to set up a new reservation. The room was average at best and only had two double beds. Since it is an Extended Stay you have to ask for shampoo, soap, etc. This will not be my first choice in the future for a one ... read more
Business response:
Dear Mark, Thank you for sharing your experience. We're sorry for the reservation issue that occurred during your visit. Situations like this are frustrating, especially when plans have been confirmed in advance. We're glad our team was able to assist with securing a room at the original rate, though we regret that the accommodations and amenities did not fully meet your expectations. Your feedback is greatly appreciated and will be shared with our team as we continue to work on improving the overall guest experience. We hop... read more
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.