This profile has been claimed by the business owner or representative.
Extended Stay America - San Ramon - Bishop Ranch - East
- Hotels
- San Ramon, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Complementary Shuttle Service for guests of the hotel. Fixed Schedule Monday – Friday to Bishop Ranch 1 & 3 for GE (General Electric), Chevron Corporate and PG&EFree grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Complementary Shuttle Service for... read more
Location details
2100 Camino Ramon, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk did not know about the check in customer's information. Lack of professional awareness of front desk clerks. There were no bath towels in the room. situation that has never been experienced before.
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the service issues you encountered. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
It worked. Staff didn't seem friendly or helpful and was rarely at the front desk. Could hear neighbors walking around above and on the same floor, likely due to not having carpeted rooms. Overall, it worked for the price.
Business response:
Thank you for choosing Extended Stay America. We are glad to see from your rating that you had a pleasant stay overall and that you were pleased with the price you paid for your stay. However, we regret the noise disturbance you encountered and learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Thank you again for ta... read more
Good enough, don't expect much Staff was very professional and courteous. Location is excellent. The property looks really nice on the outside and it is easy to find parking. That said, the room smelled like cigarettes' smoke and the floors were dirty. The room was comfortable enough, absolute bare bones - which is unusual for the area. Overall, good enough for its purpose; if all you need is a place to crash for the night.
Business response:
Thank you for your review. We are happy to know you liked our courteous associates as well as our ideal location. However, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - East
How is Extended Stay America - San Ramon - Bishop Ranch - East rated?
Extended Stay America - San Ramon - Bishop Ranch - East has a 4.5 star rating with 1,120 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - East open?
Extended Stay America - San Ramon - Bishop Ranch - East is open now. It will close tomorrow at 12:00 a.m.