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Extended Stay America - San Ramon - Bishop Ranch - East

4.0
  • Hotels
  • San Ramon, CA

About this business

HospitalityHotels

Location details

2100 Camino Ramon, San Ramon, CA, 94583, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
4.01,554 reviews
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Robert's profile image
Robert 
4 years ago

Very clean 

John's profile image
John 
4 years ago
Oscar's profile image
Oscar 
4 years ago
Julie's profile image
Julie 
4 years ago
Anonymous's profile image
Anonymous 
4 years ago

The front desk did not know about the check in customer's information. Lack of professional awareness of front desk clerks. There were no bath towels in the room. situation that has never been experienced before. 

Business response:

Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the service issues you encountered. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Jesse's profile image
Jesse 
4 years ago
Thomas's profile image
Thomas 
4 years ago
Donna's profile image
Donna 
4 years ago
Troy's profile image
Troy 
4 years ago

Black hairs found in the bathroom and in the bed. Absolutely nothing in the "kitchen": no plates, glasses, soap, etc. Had to go back to front desk to request a coffee maker. AC unit is loud. "Breakfast Included" really just means that you have access to coffee and hot water if you want to make oatmeal. 100 day and swimming pool not open. 

Business response:

Troy, thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We have also asked our maintenance team to address the problem with the HVAC unit. We will share your comments with our food and beverage team to see where we can improve our grab-and-go breakfast offerings. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - East

How is Extended Stay America - San Ramon - Bishop Ranch - East rated?

Extended Stay America - San Ramon - Bishop Ranch - East has a 4 star rating with 1,554 reviews. 

When is Extended Stay America - San Ramon - Bishop Ranch - East open?

Extended Stay America - San Ramon - Bishop Ranch - East is open now. It will close tomorrow at 12:00 a.m.