This profile has been claimed by the business owner or representative.
Extended Stay America - San Ramon - Bishop Ranch - East
- Hotels
- San Ramon, CA
About this business
Location details
2100 Camino Ramon, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It worked. Staff didn't seem friendly or helpful and was rarely at the front desk. Could hear neighbors walking around above and on the same floor, likely due to not having carpeted rooms. Overall, it worked for the price.
Business response:
Thank you for choosing Extended Stay America. We are glad to see from your rating that you had a pleasant stay overall and that you were pleased with the price you paid for your stay. However, we regret the noise disturbance you encountered and learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Thank you again for ta... read more
Good enough, don't expect much Staff was very professional and courteous. Location is excellent. The property looks really nice on the outside and it is easy to find parking. That said, the room smelled like cigarettes' smoke and the floors were dirty. The room was comfortable enough, absolute bare bones - which is unusual for the area. Overall, good enough for its purpose; if all you need is a place to crash for the night.
Business response:
Thank you for your review. We are happy to know you liked our courteous associates as well as our ideal location. However, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
The staff at the hotel do a fantastic job in all aspects. My stay is always wonderful.
Proximity to amenities is good.
Business response:
Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Cleanliness
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our well-kept property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Very pleasant! Payal welcomed me at the hotel. She was pleasant and very attentive to my comfort. I was only there for one night but it was a very pleasant stay.
Business response:
Kathryn, we are flattered by your kind review of Extended Stay America. Team members like Payal are a perfect example of the passionate spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying with us, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - East
How is Extended Stay America - San Ramon - Bishop Ranch - East rated?
Extended Stay America - San Ramon - Bishop Ranch - East has a 4 star rating with 1,554 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - East open?
Extended Stay America - San Ramon - Bishop Ranch - East is open now. It will close tomorrow at 12:00 a.m.