Extended Stay America - San Ramon - Bishop Ranch - West

Business response:

Dear Lumin, We are glad you loved many aspects of our hotel, and we appreciate you sharing your review. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Virginia, Thank you for your feedback. We're glad to hear you appreciated the early check-in. We apologize for the issues you encountered with the faucet and the unexpected visitor. Your comments are important to us and will help us address these concerns promptly. We hope you consider staying with us again in the future for a more seamless experience.Sincerely,Hotel Management 

Business response:

Dear CHRISTINE, Thank you for your glowing review! We're thrilled to read that you had a wonderful experience during your stay with us. Providing exceptional service and ensuring our guests feel comfortable and well-cared for are our top priorities, and we're delighted that our front desk team exceeded your expectations. Your satisfaction is our greatest reward, and we can't wait to welcome you back to Extended Stay America for another enjoyable visit.SincerelyHotel Management 

Business response:

Dear Marian, Thank you for sharing your experience with us. We apologize for any inconvenience regarding the availability of amenities in your room. Your feedback is valuable, and we'll ensure it's addressed appropriately. Our aim is to provide a comfortable stay for all guests, and we appreciate your understanding. Should you decide to stay with us again, we're here to assist with any further needs or requests you may have. We look forward to welcoming you back for a more enjoyable experience.SincerelyHotel Management