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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Complementary Shuttle Service for guests of the hotel. Fixed Schedule Monday – Friday to Bishop Ranch 1 & 3 for GE (General Electric), Chevron Corporate and PG&EFree grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Complementary Shuttle Service for... read more
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What I like is the staff support . What I didn’t like was need more cleaning in side hotel
Business response:
Thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our excellent service. However, we regret the cleanliness issues you faced while you were here. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Beds comfortable, bathroom clean. Building pretty dinged up. Trash outside of room overflowing and not picked up the two days we were there. The staff was very kind and pleasant. Met our needs but if we had to hangout, not sure this is the best place. The price was good so might consider staying there again if I just need a place to sleep.
Business response:
Thank you for being our guest. We are pleased you had a pleasant stay and that you liked our associates as well as the value we offer. However, we are sorry for the cleanliness issue you encountered. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. It was a pleasure hosting you, and we look forward to seeing you again in the future for a perfect stay. Sincerely, Hotel Management
Not horrible Hotel employees were professional and nice. Challenged with the upkeep of the hotel, room had quite a few issues from paint to plumbing that made it feel.like that was an after thought.
Business response:
Thank you for the feedback. We are sorry for the disappointment you had with the overall condition of the rooms, property and regret the inconvenience it caused. Your concerns will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. On a positive note, we are happy you liked our friendly and helpful staff. We hope you will consider giving us the chance to make it up to you on your next visit. Sincerely, Hotel Management
I arrived after 3 pm for check in.Staff said the room was not ready for check in. Staffs said if we can wait for 20 minutes and told staff that it would be alright and waited for the room to be check in. Anyway, the staff was very nice service and good job.
Business response:
Janice, thank you for being our guest at Extended Stay America. We are sorry for the wait time issue you experienced at the time of check-in and regret that your room was not ready upon arrival. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
They should not advertise that they have breakfast. Snack bars, muffins and coffee only.
Business response:
Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 4.2 star rating with 1,280 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.