Extended Stay America - Santa Barbara - Calle Real

Business response:

Andrea, It was a pleasure to have you as our guest. We are glad to read you liked the kitchenette in your room and that our location was perfect for your room. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Ahmed, thank you for taking the time to tell us about your visit. We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Jonathan, thank you for your honest evaluation. We are glad you were pleased with our well-appointed accommodations and that you had a pleasant stay overall. We regret not meeting your expectations and are sorry to read our beds were not to your comfort. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank y... read more

Business response:

Adam, thank you for your candid review. We are glad your stay with us was enjoyable on many levels, but we regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We express our genuine apologies and hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

Kim, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Jeffrey, thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management